Help

How it works:

1. Order

 

Download Mall of Couree mobile application or use the website to shop what you like from multi-vendors in one order.   

2. Distribution

 

Professional at each Vendor handle the order.

 

3. Delivery

 
Flash local delivery, always fresh.
 

4. Share and Rewards

 

Share your orders and get rewards.

 

FAQ

Most frequent questions and answers

Mall of Couree is firmly committed to serving household demand in every community we cover. During this Covid-19 crisis, the safety of our customers, our employees and our partners is our priority. As part of protection measures, we provide contactless delivery by default during this period.  If you have any delivery instructions, please leave message in the note section when checking out.

 

Download Mall of Couree mobile application from App Store or Google Play, or shop from our website https://mall.couree.com. Add the fresh products or daily supplies from any vendors. Estimate tax and shipping fee at check out. Enter payment information and place order. Orders will be delivered within 36 hours. 

*Currently delivery covers Massachusetts, more regions will be reached in the near future.

 

Orders before 8:00am will arrive in the same day. Orders after 8:00am will arrive on the next day.

 

You can check the status of your order from [Order History] in [My account].

(1). The order will be in status of processing after you placing the order.

(2). The order will be in status of on hold when the order is being handled by the vendors.

(3). The order will be in status of Completed when it is delivered.

(4). The order status will show Refunded if the order is cancelled and refunded.

 
Please contact our customer service before delivery day to edit your address.
 
Customer Service email: service@couree.com
Call: 617-396-7999
 

We are sorry that currently we don’t support editing items in the order.

 

Please contact our customer service before 8am to cancel your order.

Customer Service email: service@couree.com                 

Call: 617-396-7999

 

Missing items due to out of stock will get refund automatically. If you prefer to obtain the item when vendors replenish, please contact our customer service, and we will deliver the item with your next order. 

Please contact our customer service by email service@couree.com or  number 617-396-7999 if you have any question. We will follow up for you and make things right for you as soon as possible.

 

If you get incorrect items, damaged items or you are not satisfied with your order, please contact our customer service by email service@couree.com or  number 617-396-7999. 

Please provide your order number and the item name when you report a problem. We will follow up for you and make things right for you as soon as possible.